Legal notice

Seller: PLUGFLUX Co., Ltd.

Representative: Gen Komori

Address: 670-2 Yamasaki-machi, Machida-shi, Tokyo 195-0074, Japan

Email Address: info@plugflux.co

Selling Price: The standard price will be used as the selling price (consumption tax included).

Shipping Fee: The shipping fee will be displayed at checkout once you enter your shipping address.

Delivery Times: 5-8 business days depending on your location.

Payment Methods and Timing: PayPal and major credit cards. Payment is processed at the time of purchase.

Return Period: Within 14 days from delivery (Only for initial defects)

Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns:

Returns are strictly limited to initial defects, damaged items, or wrong items delivered. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Non-refundable items:

We do not accept returns or refunds for customer preference (e.g., change of mind, incorrect size/color ordered).

How to Request a Return:

Please contact us at info@plugflux.co with your order number and photos of the defective item. Once approved, we will guide you through the return process. Approved refunds will be issued to your original payment method.

Return Shipping Policy
Defective or Damaged Items:

If you receive a defective or damaged item, we will cover the return shipping costs. Please contact us before sending the item back so we can provide instructions and arrange the return process.

Return Shipping Process:

-Items sent back to us without prior contact will not be accepted.
-We strongly recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.

Return Address:

PLUGFLUX Co., Ltd.

670-2 Yamasaki-machi, Machida-shi, Tokyo 195-0074, Japan